FAQs

If you do not have an account with us, unfortunately you cannot view prices. We make sure personalised pricing is in place for all our trade customers and this is something that is received very well. If you are a Trade Customer and would like to open an account or Trade Cash Card, please go to the open an account page.

Check you are not using your Account number or Trade Cash Card number as your log-in ID. Please try to log in using your Trademate specific log in ID and password. If you are still encountering problems please call Helpdesk.

Please contact our credit control department via 01604 752424 in order to have your details updated. If you are unsure please speak to your local branch who will be able to help.

All branch contact details are available on this website using the Branch Locator . You can also use our text service simply text "Travis" and the town you are in to 81222 (i.e. "Travis Bedford") and your nearest branch will be sent direct to your mobile. Texts will be charged at standard network rate and you will not be charged for receiving a text from us.

Our bank details can be found on our Trademate Website

We would be more than happy to. Please contact your local branch using the details on our branch locator so that they can provide you with a quote. You can email, phone or fax.

If you require information on a particular product please contact your local branch .

The helpdesk does not have access to product information. If your query is relating to technical issues or website queries then we will be more than happy to discuss this with you.

No. As soon as the paperless billing is activated, paper invoices will no longer be sent to you.

Please visit the TP Careers website where you will be able to search and apply for roles in your area.

The contact number for TP rewards is 0333 2400584. Please contact them and they will be able to help.