Conditions of Sale

Travis Perkins Group Sale Terms

WE GIVE CONSUMERS DIFFERENT RIGHTS TO TRADE CUSTOMERS

General

These terms of sale (Terms) include our Group Sale Terms. If you are a consumer and any part of our Group Sale Terms contradict these Terms, then these Terms will take precedence. These Terms apply to any orders you place through this website for products (Products) and any contract (Contract) Travis Perkins (a trading name of Travis Perkins Trading Company Limited (of Lodge Way House, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7UG (company number 0733503) and otherwise referred to as ′we′, ′us′ or ‘our’) then makes with you in response to your order. You should print a copy of these Terms and our Group Sale Terms for your future reference. Please note that our Conditions of Website Use, Accessibility Policy and Cookies Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.

Making a purchase

Pricing

We list all our prices both exclusive and inclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

Delivery costs

Our delivery charges depend on which type of customer you are.

Guest customers

• Branch deliveries: online orders under £150 inc VAT will incur a £20 delivery charge. Any online order over £150 inc VAT will be delivered free of charge.
• TP Direct: online orders under £25 inc VAT will incur a £5 delivery charge. Any online order over £25 inc VAT will be delivered free of charge.

Logged in customers

• Branch deliveries: all online orders will be delivered free of charge when you spend £100 inc VAT.
• TP Direct: online orders under £25 inc VAT will incur a £5 delivery charge. Any online order over £25 inc VAT will be delivered free of charge.

If you are purchasing VAT exempt products, the delivery charge (if applicable) will also be exempt from VAT. If you purchase a mixture of standard VAT products and VAT exempt products, your delivery charge will have VAT added to it relative to the value of products in your basket which are VAT inclusive. If you have any questions about this please contact customer services on 0330 1233846.

When and where we deliver

When: for standard products or products delivered directly from a trusted supplier, you will be given an estimated delivery lead time in your basket before you check out. A member of staff will then be in contact before this date to arrange a delivery time which suits you - this will usually be between 3-5 working days for deliveries from a branch. We deliver using this method Monday - Saturday.

We offer a next working day delivery (please note that this is estimated and may take longer depending on your location) on selected products and for select locations, for orders placed before 7.30pm Sunday to Thursday, excluding Bank Holidays. You can find which products are included on the individual product pages, look for the message ‘TP Direct’. Deliveries to some rural areas, including parts of Scotland, the highlands, islands or other remote areas to which we deliver, may take longer. In this instance, a member of staff will be in contact to discuss once your order has been placed.

If you are purchasing items eligible for next working day delivery alongside products that aren't eligible, then you will be given the choice to combine these in the checkout into one delivery, using the longest lead time if that is suitable for you. Your delivery lead time will be communicated within the ordering process.

We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
 

Where: we will happily deliver to your chosen address within Great Britain unless your postcode sits within our delivery exceptions below.

The post codes which we currently do not deliver to are:

AB35 5, AB36 8, EH43 6, EH44 6, EH45 6, EH45 8, EH45 9, EH46 7, EH55 8, G630, G639, G830, G833, G837, G838, G839, G840, G844, G847, G848, G849, IV21 2, IV22 2, IV26 2, IV27 4, IV27 9, IV41 8, IV42 8, IV43 8, IV52 8, IV53 8, IV54 8, KW11 6, KA15 1, KA15 2, KA15 9, KA16 9, KA17 0, KA25 6, KA25 7, KA25 9, KA26 0, KA26 9, KA30 0, KA30 8, KA30 9, KA27 8, KA27 9, KA28 0, KA28 9, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2, PA20 0, PA20 8, PA20 9, PA21 2, PA23 7, PA23 8, PA23 9, PA41 7, PH16 5, PH16 9, PH17 2, PH18 5, PH19 1, PH31 4, PH33 6, PH33 7, PH33 9, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH49 4, PH50 4, ZE10, ZE19, ZE29, ZE39.

Placing your order

You must accept these Terms in full before your order can be placed. We don’t knowingly sell to children, so you must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to pay

You can only pay for Products ordered through our website by debit or credit card. We accept Visa and Mastercard credit cards, and Maestro, Delta and Visa Electron debit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund.

Accepting your order, your contract with us and situations where we may have to reject your order

Your order will be automatically accepted when we dispatch your Products, unless we reject your order (see below) and provided that we’ve received payment in full for the Products and any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. However, if we’ve already cut or made a Product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason . In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price.

Delivery

Timescales for delivery

We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply. We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery before booking their services.

Number of deliveries

We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Receiving your deliveries

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.

Faulty products and products delivered damaged

Your rights

In the unlikely event that a Product is faulty, not as described or delivered damaged, your rights are set out in our Group Sale Terms. If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms or our Group Sales Terms will affect these rights.

Please contact us if there’s an issue

If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at enquiry@travisperkins.co.uk or call us on 0330 1233846. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).

Statutory right to cancel if you’re a consumer

Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Group Sale Terms.

How to exercise your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

You can also use this Model Cancellation Form to cancel your order with us.

How to return products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing enquiry@travisperkins.co.uk, or calling us on 0330 1233846, with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier. Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and Product type.

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.

There are occasions where you cannot return Products

If we supply any of the following types of Products to you, we will not exchange or refund you unless they are faulty or incorrectly delivered:

• Products which are personalised, cut, made to measure or mixed to your specific requirements.
• Products which are liable to deteriorate or expire rapidly, which may include perishable Products (i.e. cement, plaster).
• Products which are not suitable for return due to health or hygiene reasons, if you have opened the Product packaging after delivery or collection.
• Products which become mixed inseparatably with other items after delivery or collection (which might include situations where the Products are installed).

Other cancellations / returns

Unless you have a Consumer Cancellation Right or faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please call 0330 1233846 or email enquiry@travisperkins.co.uk with your order number, postcode and phone number. If we do accept a return of the Product/s, they must be returned in their original condition within 30 days of the date of delivery to you. We’ll then arrange for the Product/s to be collected by our nominated carrier and we may deduct a reasonable restocking charge from the amount of your refund. We may only apply a reasonable restocking charge if you cancel your order after your cancellation rights have expired. Restocking charges may be in addition to any collection charges if you opt for us to arrange for the return of the Products.

Click & Collect

The 1 hour Click & Collect service is not available for all goods sold by Travis Perkins, some of which are available on an order only and site delivered basis. Click & Collect orders can be made at any time on the Travis Perkins website. Your order will be ready for you to collect in 1 working hour. Once you've placed an order online, and the products are in stock, you will receive an email confirmation. You will then need to wait for your 'ready to collect' text before you visit a branch. If the items you ordered are not in stock we aim to have your order available within 3-5 working days of your order being placed. Please check your selected branch’s trading hours as these may vary.

Orders will be held for 24 hours from the time we confirm that your order is available for collection. If you have not collected your order within 5 working days you will be contacted by the collection branch. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the items will no longer be reserved for you.

When collecting your order please present your 'confirmation text' and order number, and some form of ID matching the name on the order, should we need to verify your identity before releasing the goods. If a third party collects goods on your behalf (including your employees) they must have a copy of the order confirmation (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the collection branch before the goods are released. If photographic ID cannot be provided we may need to contact you by telephone to confirm that the goods can be released to the third party collecting on your behalf. Please note that goods will not be released to non-approved collection or courier companies.

Cancellations and returns are subject to Terms stated in section 10.

As of 5th October 2015 in line with Government legislation if you request a single use carrier bag when collecting your order then a 5p charge for each bag will be made by the collection branch, for more information please visit gov.uk/carrierbags.

Other important Terms

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

If you are not satisfied with your purchase please contact enquiry@travisperkins.co.uk or by telephone 0330 1233846. We will try to resolve any issues that you have as quickly as possible. If you remain unhappy with our final response, you may access the European Commission's Online Dispute Resolution Portal available at ec.europa.eu/consumers/odr/.