Contact Us

FAQ

Why doesn’t the Travis Perkins website show product prices?

If you do not have a Credit Account or Trade Cash Card account with us, unfortunately you cannot view prices. We make sure personalised pricing is in place for all our trade customers and this is something that is received very well. If you are a Trade Customer and would like to open a Credit Account or Trade Cash Card, please go to the open an account page.

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I cannot log-in to Trademate.

Check you are not using your Account number or Trade Cash Card number as your log-in ID. Please try to log-in using your Trademate specific log in ID and password. If you are still encountering problems please call Helpdesk via 01604 752424.

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Please update my account details as I have moved address/changed mobile number.

Please contact our Head Office on 01604 752424 and ask for our Credit Control department in order to have your details updated. If you are unsure please speak to your local branch who will be able to help.

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Can you send me contact details for a branch?

All branch contact details are available on this website using the Branch Finder. You can also use our text service, simply text "Travis" and the town you are in to 81222 (i.e. "Travis Bedford") and your nearest branch will be sent direct to your mobile. Texts will be charged at your standard network rate, you will not be charged for receiving a text from us.

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I need Travis Perkins' bank details so I can pay by internet banking.

To pay via internet banking you will need the following: 

         1.   Your 6-digit credit account number (shown on invoices and statements).
         2.   Our bank sort code: 56-00-60.
         3.   Our bank account number: 40638731.

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Can you provide me with a quote for materials?

We will be more than happy to. You can add any of the products online to a quotation list and either send us that list, phone it through to your local branch or print it off to take in. Don’t worry if the product you are looking for isn’t online – chances are we’ll be able to source whatever you need. You can contact your local branch using the details on our branch finder. You can email, phone or fax.

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I am looking for additional product information on your website but I cannot find the product.

If you require further information on a particular product please contact your local branch. Our website currently shows 6000+ products which will be continually growing.

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I would like some information about a product, should I call the helpdesk?

The helpdesk does not have access to product information. If your query is relating to technical issues or website queries then we will be more than happy to discuss this with you.

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If I sign up for paperless billing, will I still receive paper invoices as well?

No. As soon as the paperless billing is activated, paper invoices will no longer be sent to you.

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Do you have any jobs?

Please visit the Travis Perkins Careers website where you will be able to search and apply for roles in your area.