Q1 - Can I return an item / cancel a delivery?

Yes, we’ll be pleased to take back any items that are in a resellable condition within 14 days of purchase.

You can either:

  • Return it to your local branch with proof of purchase 
  • Arrange collection by emailing us at or calling 0330 123 3846 with your order number and product details


The return of perishable items (i.e. cement, plaster) will not be accepted.

*Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 days.


Q2 - Will I receive a re-stocking charge? 

If we do accept a return of the Products, they must be returned in their original condition within 30 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.


Q3 - How do I return a faulty or damaged product?


We'll be pleased to give you a refund or exchange if you tell us about the problem within 30 days of delivery.


You can either:

  • Return the product to your local branch with proof of purchase.
  • Arrange free collection by emailing or calling 0330 123 3846 with your order number and product details. 


Q3 - How do I return my hired equipment?

You can return your hired equipment to any of our Tool Hire branches. To find your nearest branch that offers Tool Hire, simply select this service from the filter option when using our branch locator.

*Free returns are for items purchased through this website. For our full terms and conditions click here.


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