FAQ's

Pricing

 

Q1 - How can I get a quote?

 To create your quote request, simply find the products you're looking for on our website and click 'Add to Quote List' for each one.

When you've added all the products, click on 'Quote List' and then follow instructions on the screen to get your quote.

You can also request quotes in person by calling into your local branch or by phone.

Q2 - I'm going to start a building project - do you offer bulk deal prices?

We may be able to offer you a bulk deal price, depending on the materials you require.

Please contact your local branch about your building project, or provide a brief description of the project's nature in the 'Additional Information' section when you request a quote online.

Q3 - Can I pay off my invoices electronically?

Yes, you can now pay off your invoices online. Just sign up to an online account here.

Accounts / Ways To Trade

Q1 - I'm new to Travis Perkins. Do you only supply to the Trade? And do I need to have an account to buy from you?

Anyone can buy from Travis Perkins and you don't need to open an account.

However, an account will give you access to our trade prices.

There's a choice of two account types:

  • A pay as you go 'Cash Card'
  • A monthly-billed Credit Account.

Click here or pop into your local branch for more information and to open an account.

Q2 - What is a Trade Cash Card?

A Trade Cash Card gives you access to our trade prices on a 'pay as you go' basis, so there are no monthly bills.

Q3 - What is a Credit Account?

A Credit Account lets you buy materials and pay for them up to 60 days later. You'll be sent a bill at the end of each month.

Q4 - I have an account with you. Can I view my balance / pay my bill / reprint my invoices online?

Yes. If you are already signed up to an account online, log in. Alternatively, you can register for online account management here.

Q5 - Can I manage my account online?

Yes, existing customers can either log in or register for online account management here.

Q6 - How do I view my invoices?

At the moment, your monthly invoices will be sent to you by the branch where you bought your materials.

If you have a question about your invoices, please contact your local branch

You can now also view PDF versions of your invoices and pay off your invoices online - login or register for online account management here.

Product & Order Enquiries

 

Q1 - I'm looking for something and can't find it on your website. Can you help me? Our website currently shows over 25,000 products and we're constantly adding to this number?

If the products you're looking for aren't yet displayed online, please contact your local branch for help.

Q2 - How can I check a product's stock availability?

You now have the option to ‘Check Stock’ on a product page. Just click on the ‘Check Stock’ button, provide your postcode, and we will find the nearest branch to that postcode that has available stock of your chosen product.

Q3 - Can you supply me with a product sample?

Samples of some products such as bricks and paving are available from your local branch - please contact them for details.

Q5 - Do you offer a brick / roof tile matching service?

Yes, your local branch can provide brick and roof tile matching services.

Q6 - Do you offer a paint mixing service?

Yes, this service is available at some of our branches.

To find your nearest branch that offers paint mixing, simply select this service from the filter option when using our branch locator

Q7 - Do you offer a timber cutting service?

Yes, this service is available at some of our branches.

To find your nearest branch that offers timber cutting, simply select this service from the filter option when using our branch locator

*Please note that a charge will apply to this service.

Q9 - How do I know which branches offer a Tool Hire service?

To find your nearest branch that offers Tool Hire, simply select this service from the filter option when using our branch locator

Q10 - Where can I find technical information on a product?

You can find technical specifications and data sheets within the tabs of individual product descriptions on our website.

If you can't find the product or information you're looking for, please contact your local branch for help

Q11 - I'm planning to build a house / an extension. Do you offer an estimating service?

Yes.

The Travis Perkins Estimating Service is a quick, cost-effective and accurate way to provide your customers with professional and thorough estimates.

Please call into your local branch to get started.

Q12 - Do you sell sustainable building materials?

Yes - we're a market leader in sustainable building.

Please contact your local branch for details or visit our dedicated Sustainable Building Solutions Website

Click & Collect

 

Q1 - When will my order be ready to collect?

1 working hour after you have placed your order.

Q2 - Is there a cut off time to get my order the same day?

You will be unable to get same day 1 hour collection, if your order is placed less than 1 hours before your chosen branch closes. However, it will be available the following working day.

To find your local branch, and their opening times, please click here.

Q3 - What do I do once I have submitted my order?

We will email you to confirm your order has been placed and then email and text you again 1 working hour later to confirm your order is ready for collection.

When collecting your order, please go straight to the Trade Counter inside the branch. You must bring the following when collecting your items:

  • Your order confirmation email, printed or on your phone

  • A valid form of I.D. For example, driving license, passport, debit or credit card, or work photo I.D. card.

Q4 - What if I’m collecting on behalf of someone else?

You can collect on behalf of someone else, but must have the following with you to collect the order:

  • The order confirmation email, printed or on your phone, which has been forwarded from the customer who placed the order

  • A valid form of I.D. For example, driving license or passport, which must match the 3rd party collectors information given by the customer at time of placing the order.

If you do not have the appropriate I.D., then we will contact the customer who placed the order to confirm they are happy for the goods to be released.

Q5 - How long will you hold my order? 

After 24 hours of holding your goods, the branch will contact you to confirm you are still collecting the goods. If the goods are not collected within 5 working days, then we will cancel your order.

Q6 - Can I place a collection and a delivery in one order?

Yes. You can split your order by collection and delivery. We will take payment for the whole order which will include any delivery charges.

Q7 - Can I place a collection order over two or more branches?

Yes. If your entire order is not available from one branch, you can split your order by 2 or more branches. We will take payment for the whole order, and you will receive confirmation of when you order is available from the branches you have selected to collect from.

Q8 - What happens on Bank Holidays?

Click & Collect is only available during branch working hours.

If your chosen branch is open, then you will be able to collect your order in 1 working hour. However, if your chosen branch is closed, then you will be able to collect your order the following working day.

Deliveries

 

Q1 - Can I have my goods delivered?

Yes, we will happily deliver to your chosen address within Great Britain unless your postcode sits within our delivery exceptions below.

The post codes which we currently do not deliver to are:

PA23 8, PA23 7, PA20 0, PA20 9, KA27 8, KA27 8, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, G63 0, G63 9, EH55 8, G83 7, G83 0, G83 8, G83 9, KA27 8, KA17 0, PA20 9, PA20 0, PA23 7, PA23 8, PA41 7, ZE3 9, ZE2 9, ZE1 0, G84 0, G84 8, G84 7, G84 9, KA25 6, KA25 7, HS5 3, HS3 3, HS2 9, HS9 5, HS8 5, HS7 5, HS4 3, HS6 5, HS1 9, HS1 2, HS2 0, KW15 9, TR22 0, TR21 0, TR23 0, TR24 0, TR25 0, PA34 4, PA34 5, PA62 6, PA63 6, PA64 6, PA65 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, KA24 4, KA22 8, KA22 7, KA20 4, KA20 3, KA18 4, KA18 3, KA18 2, KA18 1, KA13 7, KA13 6, DG4 6, KA16 9, KA17 0.

Q2 - How much do you charge for delivery? Is there a minimum order value?

Our delivery charges depend on which type of customer you are.

Non-account customers

Delivery will be free on all standard orders when you spend over £250 ex VAT. Standard orders under £250 ex VAT will incur a £10 ex VAT / £12 inc VAT delivery charge.

Some of our products will incur a £30 delivery charge due to them needing to be couriered from a supplier to branch. If this is the case, it will be detailed in the ‘Overview’ section on the individual product page.

Deliveries direct from our suppliers are free.

Delivery charges for tool and equipment hire may apply.

Trade Cash Card customers

Delivery will be free on all standard orders when you spend over £50 ex VAT. Standard orders under £50 ex VAT will incur a £10 ex VAT / £12 inc VAT delivery charge.

Some of our products will incur a £30 delivery charge due to them needing to be couriered from a supplier to branch. If this is the case, it will be detailed in the ‘Overview’ section on the individual product page.

Deliveries direct from our suppliers are free.

Delivery charges for tool and equipment hire may apply.

Credit Account customers (must be logged in to account online)

Credit account customers benefit from free delivery on all orders.

Delivery charges for tool and equipment hire may apply.

Q3 - Will you deliver my materials exactly where I need them?

All deliveries delivered from a Travis Perkins Heavy Goods Vehicle will be delivered kerb side. We work to very high safety standards and this may restrict our ability to deliver your materials if we deem the delivery location to be unsafe. During the checkout, we will ask if there is any obstructions close to the delivery address which could cause a problem for a Heavy Goods Vehicle, for example if there are overhead power cables present. In this instance, we will contact you and try and arrange an alternative delivery location.

We use DX couriers to get our next day delivery products to you. These goods will be delivered to your door, and will require a signature at time of delivery.

For deliveries direct from a supplier, the delivery point will depend on the product being delivered and the supplier’s vehicle they are delivering using.

Q4 - Can I collect my order instead of having it delivered?

Yes, we offer free Click & Collect from all of our Travis Perkins branches. If your products are in branch when you order, you can collect from as little as 1 working hour. To find out more about this service please view our Click & Collect page here.

Q5 - Do you sell to overseas customers?

No, we currently only operate in Great Britain.

Contact & Feedback

 

Q1 - What are the opening hours for my local branch? You can find the opening hours for your local branch using our

Branch locator

Q2 - I can’t find the answer to my Question?

If you have questions we haven't covered, check out our Get in touch section.

Returns

 

Q1 - Can I return an item / cancel a delivery? Yes, we’ll be pleased to take back any items that are in a resellable condition within 14 days of purchase.

You can either:

  • Return it to your local branch with proof of purchase

  • Arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details

The return of perishable items (i.e. cement, plaster) will not be accepted.

*Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 days.

Q2 - Will I receive a re-stocking charge?

If we do accept a return of the Products, they must be returned in their original condition within 30 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.

Q3 - How do I return my hired equipment?

You can return your hired equipment to any of our Tool Hire branches.

To find your nearest branch that offers Tool Hire, simply select this service from the filter option when using our branch locator.