A message to all of our customers: we are currently experiencing a high volume of orders, so please do bear with us as we strive to give you access to the products you need. We're sorry for any inconvenience caused.
Q1 - When will my order be ready to collect?
Once you've placed an order, and if the products you've ordered are in stock, the branch will contact you to confirm a same day collection slot if orders are placed before 2pm, after this time will be next day. If the items you ordered are not in stock your local branch will advise when your items will be available - usually between 3-5 working days.
Q2 - What do I do once I have submitted my order?
We will email you to confirm your order has been placed and then the branch will contact you to confirm a collection slot.
When collecting your order, please follow the guidelines that the branch has in place - you will be advised of this ahead of time. You must bring the following when collecting your items:
Your order confirmation email, printed or on your phone
A valid form of ID, for example: driving license, passport, debit or credit card, or work photo ID card.
Q3 - What if I’m collecting on behalf of someone else?
You can collect on behalf of someone else, but must have the following with you:
The order confirmation email, printed or on your phone, which has been forwarded from the customer who placed the order
A valid form of ID, for example: driving license or passport
If you do not have the appropriate ID, then we will contact the customer who placed the order to confirm they are happy for the goods to be released.
Q4 - How long will you hold my order?
After 24 hours of holding your goods, the branch will contact you to confirm you are still collecting them. If the goods are not collected within 5 working days, then we will cancel your order.
Q5 - Can I place a collection and a delivery in one order?
Yes. You can split your order by collection and delivery. We will take payment for the whole order which will include any delivery charges.
Q6 - Can I place a collection order over two or more branches?
Yes. If your entire order is not available from one branch, you can split your order by 2 or more branches. We will take payment for the whole order, and you will receive confirmation of when you order is available from the branches you have selected to collect from.
Q7 - What happens on Bank Holidays?
Click & Collect is only available during branch working hours.
Q1 - How can I get a quote?
To create your quote request, simply find the products you're looking for on our website and click 'Add to Quote List' for each one.
When you've added all the products, click on 'Quote List' and then follow instructions on the screen to get your quote.
You can also request quotes in person by calling into your local branch or by phone.
Q2 - I'm going to start a building project - do you offer bulk deal prices?
We may be able to offer you a bulk deal price, depending on the materials you require.
Please contact your local branch about your building project, or provide a brief description of the project's nature in the 'Additional Information' section when you request a quote online.
Q3 - Can I pay off my invoices electronically?
Yes, you can now pay off your invoices online. Just log in or register your account here.
Q1 - I'm new to Travis Perkins. Do you only supply to the Trade? And do I need to have an account to buy from you?
Anyone can buy from Travis Perkins and you don't need to open an account. However, an account will give you access to our trade prices.
Q2 - What is a Credit Account?
A Credit Account lets you buy materials and benefit from our net monthly credit terms. You'll be sent a statement at the end of each month.
Q3 - How can I pay invoices on my Credit Account?
You can make a payment to your credit account using the following methods:
Q4 - I have an account with you. Can I view my balance / pay my bill / reprint my invoices online?
Q5 - Can I manage my account online?
Yes, existing customers can either log in or register for online account management here.
Q6 - How do I view my invoices?
At the moment, your monthly invoices will be sent to you by the branch where you bought your materials. If you have a question about your invoices, please contact your local branch.
You can also view PDF versions of your invoices and pay them online - login or register for online account management here.
Q1 - I'm looking for something and can't find it on your website. Can you help me?
If the products you're looking for aren't yet displayed online, please contact your local branch for help.
Q2 - How can I check a product's stock availability?
You have the option to check stock on a product page. Just click on the ‘Check live branch stock’ button, provide your postcode, and we will find the nearest branch to that postcode that has available stock of your chosen product.
Q3 - Can you supply me with a product sample?
Samples of some products such as bricks and paving are available from your local branch - please contact them for details.
Q4 - Do you offer a brick / roof tile matching service?
Yes, your local branch can provide brick and roof tile matching services.
Q5 - Do you offer a paint mixing service?
Yes, this service is available at some of our branches. To find a branch that offers paint mixing, use the branch locator or contact your local branch for details.
Q6 - Do you offer a timber cutting service?
Yes, this service is available at some of our branches. To find your nearest branch that offers timber cutting, use the branch locator or contact your local branch for details. Please note that a charge will apply to this service.
Q7 - How do I know which branches offer a Tool Hire service?
To find your nearest branch that offers Tool Hire, use the branch locator or contact your local branch for details.
Q8 - Where can I find technical information on a product?
You can find technical specifications and data sheets within the tabs of individual product descriptions on our website.
If you can't find the product or information you're looking for, please contact your local branch for help.
Q9 - I'm planning to build a house / an extension. Do you offer an estimating service?
Yes. Our Estimating Service is a quick, cost-effective and accurate way to provide your customers with professional and thorough estimates. Please call into your local branch to get started.
Q10 - Do you sell sustainable building materials?
Q1 - Can I have my goods delivered?
Yes, we will happily deliver to your chosen address within Great Britain unless your postcode sits within our delivery exceptions below.
The post codes which we currently do not deliver to are:
AB35 5, AB36 8, EH43 6, EH44 6, EH45 6, EH45 8, EH45 9, EH46 7, EH55 8, G630, G639, G830, G833, G837, G838, G839, G840, G844, G847, G848, G849, IV21 2, IV22 2, IV26 2, IV27 4, IV27 9, IV41 8, IV42 8, IV43 8, IV52 8, IV53 8, IV54 8, KW11 6, KA15 1, KA15 2, KA15 9, KA16 9, KA17 0, KA25 6, KA25 7, KA25 9, KA26 0, KA26 9, KA30 0, KA30 8, KA30 9, KA27 8, KA27 9, KA28 0, KA28 9, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2, PA20 0, PA20 8, PA20 9, PA21 2, PA23 7, PA23 8, PA23 9, PA41 7, PH16 5, PH16 9, PH17 2, PH18 5, PH19 1, PH31 4, PH33 6, PH33 7, PH33 9, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH49 4, PH50 4, ZE10, ZE19, ZE29, ZE39.
Q2 - How much do you charge for delivery? Is there a minimum order value?
Our delivery charges depend on which type of customer you are.
Trade Cash Card customers
Delivery will be free on all standard orders when you spend over £150 ex VAT. Standard orders under £150 ex VAT will incur a £10 ex VAT / £12 inc VAT delivery charge.
Some of our products will incur a £25 ex VAT / £30 inc VAT delivery charge due to them needing to be couriered from a supplier to branch. If this is the case, it will be detailed in the ‘Overview’ section on the individual product page.
If you are purchasing VAT exempt products, the delivery charge (if applicable) will also be exempt from VAT. If you purchase a mixture of standard VAT products and VAT exempt products, your delivery charge will have VAT added to it relative to the value of products in your basket which are VAT inclusive. If you have any questions about this please contact customer services on 0330 1233846.
Deliveries direct from our suppliers are free when ordering online.
Delivery charges for tool and equipment hire may apply.
Credit Account customers (must be logged in to account online)
Credit account customers benefit from free delivery on all online orders.
Delivery charges for tool and equipment hire may apply.
Q3 - Will you deliver my materials exactly where I need them?
All deliveries delivered from a Travis Perkins Heavy Goods Vehicle will be delivered kerb side. We work to very high safety standards and this may restrict our ability to deliver your materials if we deem the delivery location to be unsafe. During the checkout, we will ask if there is any obstructions close to the delivery address which could cause a problem for a Heavy Goods Vehicle, for example if there are overhead power cables present. In this instance, we will contact you and try and arrange an alternative delivery location.
We use DX couriers to get our next day delivery products to you. These goods will be delivered to your door, and will require a signature at time of delivery.
For deliveries direct from a supplier, the delivery point will depend on the product being delivered and the supplier’s vehicle they are delivering using.
Q4 - Can I collect my order instead of having it delivered?
Yes, we offer free Click & Collect from all of our Travis Perkins branches. The branch will contact you to arrange a collection slot. To find out more about this service please view our Click & Collect page here.
Q5 - Do you sell to overseas customers?
No, we currently only operate in Great Britain.
Q1 - What are the opening hours for my local branch?
You can find the opening hours for your local branch using our Branch locator
Q2 - I can’t find the answer to my question.
If you have questions we haven't covered, check out our Get in touch section.
Q1 - Can I return an item / cancel a delivery? Yes, we’ll be pleased to take back any items that are in a resellable condition within 14 days of purchase.
You can arrange collection by emailing us at email@example.com or calling 0330 123 3846 with your order number and product details. The return of perishable items (i.e. cement, plaster) will not be accepted.
Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 working days.
Q2 - Will I receive a re-stocking charge?
If we do accept a return of the Products, they must be returned in their original condition within 30 days of the date of delivery to you. You can arrange collection by emailing us at firstname.lastname@example.org or calling 0330 123 3846 with your order number and product details. We may deduct a restocking charge from the amount of your refund.
Q3 - How do I return my hired equipment?
You can arrange to return your hired equipment to any of our Tool Hire branches. To find your nearest branch that offers Tool Hire, use our branch locator or contact your local branch for details.