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Collection branch

Website & Technical Issues

Please let us know if you are having technical issues with our website. We may not be able to answer all of your queries should the concern be of a site-wide issue. We always appreciate being made aware of ways in which we can improve your experience when visiting the Travis Perkins website.


Before contacting us with your technical issue, please ensure you supply us with as much information as possible, so we can identify the problem as quickly as we can for you. This should include the following:


1. Full details of your problem

2. If possible, take a screenshot of the error message shown 

3. Which browser you use e.g. Chrome, Internet Explorer, Firefox, Safari etc.

  • I can’t log in to my account.
  • I’m trying to make a payment, but it’s not going through.
  • I’m having difficulties accessing your website.
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