Click and Collect

Frequently Asked Questions

 

When will my order be ready to collect?

Your order will be ready for you to collect in 1 working hour. Once you've placed an order online, and the products are in stock, you will receive an email confirmation. You will then need to wait for your 'ready to collect' text before you visit a branch. If products are not in stock this may take up to 3-5 working days.

 

What do I do once I have submitted my order?

You will receive an email confirmation when your order has been placed, and then the branch will contact you to arrange a collection slot.

When collecting your order, please go straight to the Trade Counter inside the branch. You must bring the following when collecting your items:

• Present your 'collection text' and order number

• A valid form of ID, for example: driving license, passport, debit / credit card, or work photo ID card

 

What if I’m collecting on behalf of someone else?

You can collect on behalf of someone else, but must have the following with you:

• The order confirmation email, printed or on your phone, which has been forwarded from the customer who placed the order

• A valid form of ID, for example: driving license or passport

If you do not have the appropriate ID then we will contact the customer who placed the order to confirm they are happy for the goods to be released.

 

How long will you hold my order?

After 24 hours of holding your goods, the branch will contact you to confirm you are still collecting them. If the goods are not collected within 5 working days, then we will cancel your order.

 

Can I place a collection and a delivery in one order?

Yes, you can split your order by collection and delivery. We will take payment for the whole order which will include any delivery charges.

 

Can I place a collection order over two or more branches?

Yes, if your entire order is not available from one branch, you can split your order by two or more branches. We will take payment for the whole order, and you will receive confirmation of when you order is available from the branches you have selected to collect from.

 

What happens on Bank Holidays?

Click & Collect is only available during branch working hours. Check the opening times of your local branch here.

 

You can view our full Conditions of Sale that apply to all orders made online.