We’re here to help you, so please get in touch if you have a question that isn’t answered in our FAQs. We pride ourselves on developing strong local relationships with our customers, so please contact your local branch wherever possible as they’re usually best-placed to help.
How to contact us
The customer service team are available between 8am and 5pm Monday to Friday.
Phone - 0330 123 3846
Please make sure you include enough details in your message to help us quickly direct your enquiry to the right person. In most cases, this will be your local branch, so please include your postcode in your email.
Please use our branch locator to find the contact details and opening hours for your nearest branch. Then, simply drop in or get in touch by phone or email with your enquiry – whichever’s most convenient for you.
You can also write to our customer service team at this address:
Lodge Way House
Please include plenty of information in your letter so we can quickly direct your enquiry to the right branch or Head Office department.
If there is an out-of-hours emergency, environmental or security issue relating to one of our properties please email firstname.lastname@example.org (please note this is not for general enquiries)
Our response times
If you contact your local branch, we promise to respond the same day, unless we agree otherwise.
We aim to be able to get back to you as quickly as our hours of operation allow, and we aim for no customer to have to wait more than 48 hours for a response.