- Get in touch
We’re here to help you, so please get in touch if you have a question that isn’t answered in our FAQs. We pride ourselves on developing strong local relationships with our customers, so please contact your local branch wherever possible as they’re usually best-placed to help.
What to do if things go wrong
Here at Travis Perkins, we always aim to get it right first time – but we’re only human and occasionally, mistakes happen. When something goes wrong, our top priority is to put it right as soon as possible, so please tell us straightaway if there’s a problem.
We welcome the opportunity to work with you to find a solution that you’re happy with, and we genuinely value your feedback on our products and services.
How to contact us
You can email our customer service team at Head Office. Please make sure you include enough details in your message to help us quickly direct your enquiry to the right person. In most cases, this will be your local branch, so please include your postcode in your email.
Please use our branch locator to find the contact details and opening hours for your nearest branch. Then, simply drop in or get in touch by phone or email with your enquiry – whichever’s most convenient for you.
Write to us
You can also write to our customer service team at this address:
Travis Perkins Divisional Support Centre
9 The Lakes
Please include plenty of information in your letter so we can quickly direct your enquiry to the right branch or Head Office department.
If there is an out-of-hours emergency, environmental or security issue relating to one of our properties please email firstname.lastname@example.org (please note this is not for general enquiries)
Our response times
If you contact your local branch, we promise to respond the same day, unless we agree otherwise.
We aim to be able to get back to you as quickly as our hours of operation allow, and we aim for no customer to have to wait more than 48 hours for a response.