We’re here to help you, so please get in touch if you have a question that isn’t answered in our FAQs. We pride ourselves on developing strong local relationships with our customers, so please contact your local branch wherever possible as they’re usually best-placed to help.

How to contact us
 

Email Email or call our customer service or order line team

 
The customer service team are available Monday to Friday between 8am and 5pm. 

Email - customerservice@travisperkins.co.uk

Phone - 0330 123 3846

Please make sure you include enough details in your message to help us quickly direct your enquiry to the right person. In most cases, this will be your local branch, so please include your postcode in your email.

Order line team

If you would like to place an order or you have a product enquiry please contact our order line team on 0333 577 8811. The team are availabe during the hours listed below: 

Monday to Thursday: 8am - 6:30pm
Friday: 8am - 4:30pm
Saturday: 8am - 4:30pm
Sunday: Closed

 

Branch  Contact your local branch 

 
Please use our branch locator to find the contact details and opening hours for your nearest branch. Then, simply drop in or get in touch by phone or email with your enquiry – whichever’s most convenient for you.
 

writeToUs  Write to us

 
You can also write to our customer service team at this address:

Travis Perkins Customer Service 
Gowerton Road 
Northampton 
NN4 7BN

Please include plenty of information in your letter so we can quickly direct your enquiry to the right branch or Head Office department.

If there is an out-of-hours emergency, environmental or security issue relating to one of our properties please email cmssupervisor@travisperkins.co.uk (please note this is not for general enquiries)

Our response times

If you contact your local branch, we promise to respond the same day, unless we agree otherwise.

We aim to be able to get back to you as quickly as our hours of operation allow, and we aim for no customer to have to wait more than 48 hours for a response.

 

 

 

 

 

Thank you for signing up.
Join our mailing list for the latest news & offers
Please enter an email address
Please enter a valid email address

When joining, you agree to travisperkins.co.uk contacting you via email with information about news, goods, offers and services which we feel will be of interest to you. Please refer to our privacy policy for more information on how we use your details.